Welcome to our Privacy Policy and Terms of Conditions

1. General Provisions

1.1. The controller of personal data collected through the website alpakarecords.pl is Fundacja Alpaka Records, with its registered office at ul. Fiszera 14, 80-231 Gdańsk, Poland, entered in the National Court Register (KRS) under number 0001008312, Tax Identification Number (NIP): 9571152357, National Business Registry Number (REGON): 523939152.

1.2. The Data Controller can be contacted via email at kontakt@alpakarecords.pl.

1.3. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR) and the Polish Personal Data Protection Act of 10 May 2018.

2. Scope and Purposes of Data Processing

2.1. The Data Controller processes users’ personal data for the following purposes:

  • Order processing and fulfilment in the online store (Article 6(1)(b) GDPR).
  • Communication through the contact form, based on the legitimate interests of the Data Controller (Article 6(1)(f) GDPR).
  • Sending newsletters, based on the user’s consent (Article 6(1)(a) GDPR).

2.2. Providing personal data is voluntary; however, it is necessary to fulfil the purposes described above.

3. Categories of Personal Data Processed

The Data Controller processes the following categories of personal data:

  • First and last name
  • Residential address
  • Email address
  • Telephone number
  • IP address and other technical data collected automatically

4. Data Retention Period

Personal data is retained for the following periods:

  • Contractual data: For the duration of the contract and the applicable limitation period for legal claims (up to 6 years).
  • Consent-based data: Until the user withdraws their consent.
  • Technical data: For the period necessary to analyse website traffic and improve website functionality.

5. Sharing of Personal Data

5.1. The Data Controller may share personal data with:

  • Service providers involved in order fulfilment, such as courier companies and online payment processors.
  • IT service providers and hosting companies.
  • Public authorities where disclosure is required by applicable law.

5.2. Personal data is stored exclusively within the European Economic Area (EEA).

6. Users’ Rights
Under the GDPR, every user has the following rights:

  • Right of access to their personal data (Article 15 GDPR).
  • Right to rectification of inaccurate or incomplete data (Article 16 GDPR).
  • Right to erasure of personal data (Article 17 GDPR).
  • Right to restriction of processing (Article 18 GDPR).
  • Right to data portability (Article 20 GDPR).
  • Right to object to the processing of personal data (Article 21 GDPR).
  • Right to withdraw consent at any time (Article 7(3) GDPR).

To exercise any of these rights, users should contact the Data Controller at kontakt@alpakarecords.pl.

7. Cookies
7.1. The website alpakarecords.pl uses cookies to ensure its proper operation and analyse website traffic.
7.2. The website uses the following types of cookies:

  • Session cookies: Automatically deleted when the browser session ends.
  • Persistent cookies: Stored on the user’s device for a specified period.

7.3. Users can manage their cookie preferences through their web browser settings.

8. Data Security
8.1. The Data Controller implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or unlawful processing.
8.2. All personal data is processed in accordance with the principles set out in the GDPR.

9. Changes to the Privacy Policy
9.1. The Data Controller reserves the right to amend this Privacy Policy.
9.2. The latest version of the Privacy Policy will always be available on the website.

10. Contact
For any questions regarding this Privacy Policy or the processing of personal data, please contact:

Fundacja Alpaka Records
ul. Fiszera 14, 80-231 Gdańsk, Poland
Email: kontakt@alpakarecords.pl

Terms and Conditions

1. General Provisions

1.1. These Terms and Conditions govern the use of the Alpaka Records online store, which sells vinyl records, CDs, and other physical music formats.
1.2. The online store is operated by Fundacja Alpaka Records, with its registered office at ul. Fiszera 14, 80-231 Gdańsk, Poland, entered in the National Court Register (KRS) under number 0001008312, Tax Identification Number (NIP): 9571152357, National Business Registry Number (REGON): 523939152.
1.3. The store can be contacted via:

2. Definitions

2.1. Seller: Fundacja Alpaka Records, operating the online store at www.alpakarecords.pl.
2.2. Customer: Any natural person, legal entity, or organisational unit making a purchase through the online store.
2.3. Consumer: A Customer who is a natural person making a purchase that is not directly related to their business or professional activity.
2.4. Account: An individual customer account within the online store.
2.5. Terms and Conditions: This document, which sets out the rules governing the use of the online store.

3. Placing Orders

3.1. Orders can be placed 24 hours a day, 7 days a week, through the store’s website.
3.2. Customers place orders by adding products to their shopping cart and completing the checkout process.
3.3. Orders are processed once payment has been completed or the cash-on-delivery option has been selected.
3.4. The Seller reserves the right to cancel an order if the product is unavailable or if the Customer has provided incorrect information.

4. Prices and Payment Methods

4.1. All prices displayed on the website are gross prices and include applicable Value Added Tax (VAT).
4.2. The store accepts the following payment methods:

  • Bank transfer
  • Online payments (e.g. PayU, PayPal)
  • Credit or debit card
  • Cash on delivery

4.3. Shipping costs are added to the total order value and are displayed during the checkout process.

5. Delivery

5.1. Orders are shipped via courier services or Poczta Polska (Polish Post).
5.2. The standard order processing time is between 1 and 5 business days.
5.3. The store is not responsible for delays caused by courier companies or postal service providers.

6. Right of Withdrawal

6.1. Consumers have the right to withdraw from a purchase contract within 14 days without providing a reason.
6.2. To exercise this right, the Consumer must send a withdrawal statement to the store’s email address: kontakt@alpakarecords.pl.

6.3. Refunds will be issued within 14 days of receiving the returned goods.
6.4. Products must be returned in undamaged condition to the following address:

Fundacja Alpaka Records

ul. Fiszera 14
80-231 Gdańsk
Poland

7. Complaints and Defective Products

7.1. Customers have the right to submit a complaint if a purchased product is defective.
7.2. Complaints can be submitted via email to kontakt@alpakarecords.pl.
7.3. The store will review and respond to complaints within 14 business days.

8. Personal Data Protection

8.1. Customers’ personal data is processed in accordance with applicable data protection laws.
8.2. Detailed information about the processing of personal data can be found in the store’s Privacy Policy, available on the website.

9. Final Provisions

9.1. These Terms and Conditions enter into force on the date of their publication on the store’s website.
9.2. The Seller reserves the right to amend these Terms and Conditions.
9.3. Any matters not covered by these Terms and Conditions shall be governed by applicable Polish law.